Frequently Asked Questions

About LPI

• What does LPI have to offer?

  Laser Pros International specializes in HP, Samsung, Lexmark, and Xerox Laser printers and provides the industry with the highest quality products and services at competitive prices. LPI carries a wide range of products including parts, components, supplies, documentation, and whole printers. This website contains summary descriptions of printers and related parts listings. New parts and supplies are from the Original Equipment Manufacturer (OEM) or are properly designated otherwise. New parts carry the full manufacturer’s warranty, while most remanufactured components carry a 6-month warranty. An expansive inventory allows immediate fulfillment of customer’s product needs.

  We also have an expansive library of technical resources for your convenience including our tech tip videos, service manuals, and much more. Head to Technical Resources to check it out!




• How and when was Laser Pros formed?

  Laser Pros International, (commonly called LPI), was formed in 1990 by company president Steve Spencer. Steve had been working at Prototype Design, a company that made one part: a fuser roller for the original LaserJet printer. Steve and his three brothers began the business out of a home in Madison, WI. As demand grew for their products they moved into a larger facility in 1992. The growth didn't stop there. Since then we have grown into one of the largest suppliers of printer parts and accessories. Interested in learning more? Visit Our Story.




• Where is Laser Pros International Located?

  Our corporate headquarters is located in Rhinelander, WI and is composed of a 40,000 square foot facility. Our headquarters is where we remanufacture products, house our research and development team, host printer trainings, and a majority of our staff is located. In addition, we also have fully stocked distribution centers in Las Vegas, NV and Marshall, TX, allowing us to reach coast to coast with next day ground shipping.

Ordering with LPI

• What are my purchasing Options?

  We offer Original Equipment Manufacture parts (OEM) and Non-OEM (3rd Party) parts for all of your laser printer needs including but not limited to fusing assemblies, transfer belts, rollers, formatter boards, whole units, and component level repair. Partnerships with quality vendors allow us to offer parts at the most competitive pricing. Our Advanced Exchange Program allows you to purchase remanufactured products with no up-front core charges.




• What are my shipping options?

  We offer extremely competitive rates for ground delivery via FedEx® Ground. Orders can be shipped FedEx or UPS to our customer’s specifications. We also offer regional carrier options to enhance our 1-day delivery range. In addition to the many services that we offer, we also give you the ability to charge freight to 3rd party billing. Simply supply your FedEx or UPS account number to your sales representative, or Online in the Shipper Acct #: field at time of placing order and charges will be applied 3rd party.




• How do I order with LPI?

  With our E-Commerce system that was launched in October of 2017 you can quickly and conveniently order online or contact a sales representative via phone or email. Our E-Commerce system is available 24/7. To gain online access please contact your account executive to get online access set up. Send all inquiries to sales@laserpros.com.

LPI's Techincal Support

• Do you offer FREE Technical Support?

  Yes, our HP accredited platform specialists are available Monday through Friday from 8:00 am to 5:30 pm CST. Technical Support includes component board level repair as well as whole unit support. Our on-site technical support gives you peace of mind while out in the field.




• How do I contact Technical Support?

  You can email Technical Support or call 715-369-5995, Opt. 2 to talk with a support representative.

Does LPI Purchase Cores?

We will purchase your repairable cores for most laser printers. Please visit We Purchase Cores to view our current core buy list. For additional information and all other inquiries please contact cores@laserpros.com at 715-369-5995, Opt. 6.